{"id":3113,"date":"2024-03-28T23:10:00","date_gmt":"2024-03-28T23:10:00","guid":{"rendered":""},"modified":"2026-06-28T23:51:45","modified_gmt":"2026-06-28T23:51:45","slug":"izzi-reconocida-por-el-instituto","status":"publish","type":"post","link":"https:\/\/entrepalabrasmxdigital.com\/?p=3113","title":{"rendered":"izzi, reconocida por el Instituto Mexicano de Teleservicios por su labor de atenci\u00f3n al cliente"},"content":{"rendered":"<div class=\"separator\" style=\"clear: both; text-align: center;\"><a href=\"https:\/\/blogger.googleusercontent.com\/img\/b\/R29vZ2xl\/AVvXsEijrBpjSlo8Tp8DOLEDukzsJK9O_Afsd-BDnjmbOEpNhMrd3z-gwTaGL2rX6OOtS57mkZmR4kRu_A9KwSoORonslkXMtEplm9gW-tEd0wFJgbcKwmEl4fCQ1TcOzR-5UZXww20q64r91ymtHlfJ7z12pnKfm2X_JLFXEP9cexZFnss80PmfknHwHAK1SF8\/s333\/images%20(1).jpeg\" imageanchor=\"1\" style=\"margin-left: 1em; margin-right: 1em;\"><img decoding=\"async\" border=\"0\" data-original-height=\"151\" data-original-width=\"333\" height=\"145\" src=\"https:\/\/entrepalabrasmxdigital.com\/wp-content\/uploads\/2024\/03\/images-1.jpeg\" class=\"wp-image-3114\" width=\"320\" \/><\/a><\/div>\n<p><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial;\">El Instituto Mexicano de Teleservicios (IMT) reconoci\u00f3 a izzi por dos proyectos de contacto<br \/>\ncon clientes que, adem\u00e1s de destacar por su calidad, innovaci\u00f3n y eficacia, fueron<br \/>\nconsiderados de impacto positivo tanto para la experiencia de sus suscriptores como en los<br \/>\nresultados estrat\u00e9gicos de la empresa.<br \/>\n<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial;\">De 69 empresas y m\u00e1s de 170 proyectos que participaron en la 18a edici\u00f3n del Premio<br \/>\nNacional CX &amp; EX 2023 organizado por el IMT, en el cual se reconocen iniciativas que<br \/>\nimpactan de manera positiva en los resultados organizacionales, su innovaci\u00f3n,<br \/>\nposicionamiento de marca y mejoras en la experiencia del cliente, izzi recibi\u00f3 el segundo y<br \/>\ntercer lugar en la categor\u00eda de \u201cMejor estrategia de operaci\u00f3n\u201d con las propuestas \u201cCentro<br \/>\nde ayuda a clientes\u201d e \u201cizzi app\u201d, respectivamente.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial;\">El \u201cCentro de ayuda a clientes\u201d es el sitio web de autoservicio de izzi que permite a los<br \/>\nsuscriptores consultar informaci\u00f3n y procesos vigentes relacionados a sus servicios, as\u00ed<br \/>\ncomo la facturaci\u00f3n y tr\u00e1mites disponibles las 24 horas; y la \u201cizzi app\u201d es la aplicaci\u00f3n m\u00f3vil<br \/>\nque facilita a los usuarios realizar tr\u00e1mites sin tiempos de espera en call center o tienda,<br \/>\ncomo son aclaraci\u00f3n de saldo, cambio de domicilio, portabilidad, visita t\u00e9cnica y<br \/>\nseguimiento a reportes, entre otros.&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial;\">izzi participa en las evaluaciones del IMT con el objetivo de incrementar la satisfacci\u00f3n de<br \/>\nsus clientes y mejorar sus procesos de atenci\u00f3n; a partir de 2020, los cuatro Contact<br \/>\nCenters de la empresa cuentan con la Certificaci\u00f3n del Modelo Global CIC V2 en el nivel de<br \/>\n\u201cclase mundial\u201d, que es el valor m\u00e1s alto por cumplir con los est\u00e1ndares de calidad que<br \/>\notorga el Instituto.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial;\">El IMT es una organizaci\u00f3n l\u00edder en la industria de Customer Experience, Contact Centers y<br \/>\n\u00c1reas de Interacci\u00f3n con Clientes en M\u00e9xico y Latinoam\u00e9rica, y desde hace 32 a\u00f1os ha<br \/>\nreconocido el trabajo realizado por las empresas en el \u00e1mbito de Customer Experience y<br \/>\nContact Centers a nivel nacional.&nbsp;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: arial;\">izzi se congratula por los dos reconocimientos recibidos, los cuales son una muestra de su<br \/>\nfirme compromiso de trabajar permanentemente para llevar la mejor experiencia de<br \/>\nconectividad y entretenimiento, as\u00ed como una \u00f3ptima y oportuna atenci\u00f3n a todos sus<br \/>\nsuscriptores, a quienes agradece su preferencia.<br \/>\n&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Instituto Mexicano de Teleservicios (IMT) reconoci\u00f3 a izzi por dos proyectos de contacto con clientes que, adem\u00e1s de destacar por su calidad, innovaci\u00f3n y eficacia, fueron considerados de impacto positivo tanto para la experiencia de sus suscriptores como en los resultados estrat\u00e9gicos de la empresa. De 69 empresas y m\u00e1s de 170 proyectos que [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3114,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[31],"class_list":["post-3113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-tecnolife-tecnolife"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>izzi, reconocida por el Instituto Mexicano de Teleservicios por su labor de atenci\u00f3n al cliente - EntrePalabras<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/entrepalabrasmxdigital.com\/?p=3113\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"izzi, reconocida por el Instituto Mexicano de Teleservicios por su labor de atenci\u00f3n al cliente - EntrePalabras\" \/>\n<meta property=\"og:description\" content=\"El Instituto Mexicano de Teleservicios (IMT) reconoci\u00f3 a izzi por dos proyectos de contacto con clientes que, adem\u00e1s de destacar por su calidad, innovaci\u00f3n y eficacia, fueron considerados de impacto positivo tanto para la experiencia de sus suscriptores como en los resultados estrat\u00e9gicos de la empresa. 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